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Keys to Contact Center Consistency and Compliance

Call Center Weekly

So, they both give consistent answers to educate their customers. So, a dealer salesperson can read an article on the customer benefits of an accessory product. a Canadian training company that helps contact centers improve their sales and customer retention results.

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"Follow the Leader", Featuring Matt Beckwith

Contact Center Geek

Has working in customer service made a positive affect in your personal life? I’m not sure if I was drawn to work in customer service because of my natural curiosities and interests or if working in service has created who I am today. I have no doubt that learned empathy through working in customer service.