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Pick Interpreting Services that Are Quick, Reliable, and Supportive

Certified Languages International

For interpreter services, a business continuity plan should include redundancy for mission-critical processes (call centers, telecommunications infrastructure, data centers, and interpreter resources), security and data recovery solutions, contact escalation lists, back-up power, and frequent testing and monitoring of systems, to name a few.

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An Interview With John Goodman: Father of the Customer Care Revolution

Connecting the Dots

A little more than forty years ago, the marketplace was very different from todays, with little to no attention paid to customer care and complaint resolution. What follows is Vicki’s interview of John Goodman about his storied career in customer experience, customer care research, and the 2020 National Customer Rage Study.

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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

Provides a quick’n’dirty form of outreach for mobile users who may balk at the idea of placing a call, and. Offers valuable data on the customer experience including FAQs, peak times, complaint resolution timelines, and even purchasing habits.