SharpenCX

APRIL 7, 2020

The tech we humans create outsmart us to take our jobs and conquer our government. Download Now: 7 tactics to coach your agents, no matter where they’re working. Stay on Top of the Challenges of a Virtual Call Center. In some circumstances, a virtual call center is even more efficient.

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virtual call center Call Center Coaching Contact center software 104

aircall

JANUARY 7, 2022

Choosing the best dialer software for your business’ call center can seem overwhelming. At Aircall, we’ve optimized cloud-based call center software with our power dialer solution. Read on to learn how call center dialers work, key features, how to increase your business’ productivity, and more. .

Call Center 62

Call Center Interactive Voice Response call center software virtual call center 62

Serenova

OCTOBER 7, 2020

Coronavirus has officially kicked the work from home (WFH) trend into a permanent reality — and the call center is no exception. At the outset of the pandemic, as families rushed to stock up on toilet-paper and canned goods, contact center leaders were scrambling to transition customer service agents to remote status.

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Call Center Contact Center virtual call center At home agents 52

Taylor Reach Group

OCTOBER 31, 2021

Much of their work is not completed in real-time; there may be meetings on Zoom or Teams; but the work they do outside of these meetings is not governed by immediate demands that must be met, such as a ringing phone that must be answered. to strengthen their WFH capabilities, performance, and effectiveness.

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Contact Center Coaching Consulting Consulting 65