CX Global Media

JULY 9, 2019

In my experience seeing many contact center operations, I see this area of the agent journey being full of improvement opportunities. If you seek to make a great impact in employee engagement, this is one place where you’d want to invest in increasing your knowledge. Chief Customer Officer, FrontSpin.

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

CX Global Media

OCTOBER 31, 2018

Marketing could be responsible for some, the customer service department could be responsible for some, product development could be responsible for some, so that’s why in many organizations you’re now seeing the role of the chief customer officer. How Do Your Call Center Supervisors Measure Up?

Customer Experience 207

Customer Experience Customer Service Chief Customer Officer Contact Center 207

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

However, executing a customer-centric strategy doesn’t happen overnight, and it has to be guided by a well-laid out customer centric business strategy. Strategies in Optimizing Call Center Customer Support for Increased Revenue. Establishing a Customer-First Mindset without Sacrificing Efficiency.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Vcaretec

JUNE 6, 2022

Connect: @teresaallenJodi Beuder Bio: Marketing and Customer Experience fanatic, speaker, writer. Connect: @cx_jodi Jeanne Bliss Bio: Jeanne has led Customer Experience for five major U.S. In addition, wrote Chief Customer Officer and I Love You More Than My Dog. corporations. He’s also a published novelist.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Taylor Reach Group

MARCH 8, 2021

Well trained contact center leaders, especially supervisors, will increase employee engagement, retention, productivity and quality, creating significant savings for the organization. Our calculations for a variety of clients have added up to several thousand dollars per new hire. Regular Follow-Up Discussions.

Consulting 100

Consulting Consulting Contact Center Chief Customer Officer 100

GetFeedback

JANUARY 19, 2020

Response rates of 10% or less are common for general customer satisfaction surveys , leaving CX leaders to wonder: What do all those other customers think? Instead, supplement them with other forms of feedback such as: Text captured in customer emails, web site forms, call center agent notes, chat interactions, or even SMS.

Surveys 146

Surveys Journey mapping Feedback B2B 146

Netomi

JANUARY 5, 2022

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. She is known globally for transforming businesses to earn customer-driven growth. Customer Service Leaders: Marsha Collier. Lynn Hunsaker.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98