Tenfold - Contact Center Blog

NOVEMBER 30, 2017

The first step in creating a revenue-generating customer service organization is to determine which strategy or strategies are most applicable to your business today. According to the Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator.

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Comm100

FEBRUARY 20, 2018

This means a quicker resolution for customers, a lower cost-per-interaction for companies, and better use of agents’ paid time. According to a report by the Call Center School, 65 to 70% of a call center’s total operating costs are related to staffing. Value in Customer Satisfaction. Lower Labor Expenses.

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Branch Mesenger

MAY 29, 2018

Jeanne Bliss is a best-selling author and an expert on customer-centric leadership. She pioneered the Chief Customer Officer role and has deeply applied her experience in writing and research from time spent working at companies including Allstate, Coldwell Banker, and Microsoft. The importance of empathy.

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