Call Center Call flow Scripts Workshop 
ScreenSteps Call Center
AUGUST 31, 2020
If you missed the workshop we ran for CCW, we recorded a summary for you here. The video below is jam packed with key points that will help you improve your call center guides, call flows, protocols, and scripts.
NobelBiz
MAY 9, 2023
One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.
Balto
NOVEMBER 28, 2023
Call center quality management can present numerous challenges for your business. Artificial intelligence (AI) has introduced a wide range of solutions that enable faster, more accurate, and more efficient call center quality management. Resolution: Did the call end up with the customer’s problem resolved?
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