Callminer

DECEMBER 17, 2019

Call centers , in particular, represent just one facet of a large and varied international outsourcing industry. However, the world’s call centers are arguably the most public examples of companies’ outsourcing efforts, facing customer directly in one-on-one interactions. Better Agent Performance.

Call Center 207

Call Center outsourcing Contact Center Finance 207

Fonolo

MARCH 29, 2022

What does efficiency mean to call center leaders? Perhaps it’s reducing the volume of customer escalations, or improving certain performance metrics like Average Handle Time or First Call Resolution. There’s a lot that goes into running an efficient call center. Why workforce management?

Call Center 81

Call Center call center workforce Management Average Handle Time 81

Fonolo

MAY 19, 2022

Our Top 6 Contact Center Technology Picks for 2022. Visual IVR. Interactive Voice Response (IVR) has been a staple of contact center technology for decades and is better known to customers as a phone menu. Visual IVR is a more modern take on this classic tool. Learn More About Visual IVR.

Contact Center 87

Contact Center Technology Interactive Voice Response CRM 87

Fonolo

MAY 19, 2022

Our Top 6 Contact Center Technology Picks for 2022. Visual IVR. Interactive Voice Response (IVR) has been a staple of contact center technology for decades and is better known to customers as a phone menu. Visual IVR is a more modern take on this classic tool. Learn More About Visual IVR.

Contact Center 67

Contact Center Technology Interactive Voice Response CRM 67

Dialer 360

SEPTEMBER 14, 2022

For call center optimization you need to think about improving your customer experience. While providing outstanding customer service should always be the aim of a call center, it shouldn’t be your primary objective. Your business needs to focus on raising the standard of the call center for it to stay competitive.

Call Center 26

Call Center Interactive Voice Response Schedule adherence First call resolution 26