Beginning Again in 2021: Takeaways from a Tough Year
Monet Software
MARCH 4, 2021
But I’d argue that shoshin is the dominant mindset right now in countless call centers nationwide. It was unsettling, to be sure, but it also led many call center leaders to experiment in ways they perhaps hadn’t done recently or, in some cases, ever before. What do I mean? #1 1 Efforts to garner employee input increased.
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