Tenfold - Contact Center Blog

DECEMBER 28, 2017

Improved agent efficiency and productivity turn call centers from a cost into a profit. While agents hold the keys to your company’s success, they are also the most expensive resource you have – accounting for 60% to 70% of expenses in a contact center. Leading Technologies for Workforce Management in Call Centers.

call center workforce 54

call center workforce Call Center Technology Management 54

NobelBiz

FEBRUARY 22, 2023

Social media: from 140 characters and hashtags on Twitter to replies on corporate page Facebook posts, comments on YouTube videos, and Instagram posts… Advantages of using Customer Data analytics for contact centers Call center analytics enables you to gather and analyze client data to prioritize them.

Analytics 52

Analytics Contact Center Call Center call center workforce 52

Cisco - Contact Center

FEBRUARY 19, 2020

What most people don’t know is that the record was years in the making, and almost all instruments were recorded by a single individual – founder and leader, Tom Scholz – who did the project on the side while holding his day job as an engineer at Polaroid.

Contact Center 92

Contact Center contact center solutions Enterprise Engineering 92