Call Center call center professionals Engineering Surveys 
TRUSTID
DECEMBER 16, 2018
In our recently released 2018 Learnings on Customer Authentication market report , we take what we have seen throughout the year to give more insight into the current status of call center authentication. Contact center agents don’t trust KBA. So what have we learned?
TRUSTID
JUNE 14, 2018
In other words, these personal nuggets are gold to social engineers. The data is collected by fraudsters to build personal profiles they can sell to other criminals, apply for credit cards, or socially engineer banks to takeover customer accounts.
TRUSTID
APRIL 24, 2019
By verifying callers before a phone agent picks up, contact centers can remove the risk of account takeovers and other fraudulent activity. These phone scams use personally identifiable information (PII) to answer telephone security questions to slip passed call center’s basic defenses.
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