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What’s the Deal with Air Canada?

Fonolo

Air Canada even won the Air Transport World ’s Eco-Airline of the Year in 2018 and, the year before that, was listed as one of Canada’s top 100 employers by Mediacorp Canada Inc. Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. lana (@Lana1995X) March 22, 2019.

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Call Center Workforce Management

NobelBiz

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. She has managed multiple call centers in the US.