Revation Systems
OCTOBER 31, 2017
As an increasing number of consumers turn to their smartphones instead of their laptops, industries such as healthcare must also consider how their employees use technology on-the-go , including mobilizing the health call center workforce in a way that best fits their unique needs.
Callminer
DECEMBER 17, 2019
Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. Call Center Workforce Statistics. Cloud contact centers may be more reliable.
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Cisco - Contact Center
FEBRUARY 18, 2020
The Customer Experience Analytics gadget displays the overall pulse of customer feedback through industry-standard metrics, such as NPS, CSAT, and CES.
Cisco - Contact Center
FEBRUARY 19, 2020
This is equally as true in business, as it is in our personal lives. In contrast, experiences that cause negative emotions narrow our focus and often lead to anxious moments that frame strong and lasting attitudes. The Moment of Truth.
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