Remove call center workforce Remove contact center solutions Remove Personalization Remove virtual call center
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Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5

Cisco - Contact Center

Our goal continues to be to bring all our customers the latest technological innovations available today, regardless of whether they own their contact center system or subscribe to it as a service, and to give them a practical and simple path to the cloud at a pace that’s just right for them. For more information on Release 12.5,

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Is Your Contact Center “In the Zone”?

Cisco - Contact Center

This is equally as true in business, as it is in our personal lives. As contact centers have long been under the influence of random customer and agent arrival patterns, the next generation of contact centers will have more levers to pull to make operating in “The Zone” a far more common occurrence. Learn More.