Playvox
JANUARY 11, 2024
While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers? Running an efficient, cost-effective call center while delivering outstanding EX and CX is a daunting task.
Playvox
MAY 24, 2023
Choosing the right call center workforce management metrics to monitor and manage in your customer support center is essential for the success and longevity of the customer experience. Workforce management metrics provide crucial insight into how well you are planning your workforce. Invaluable.
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Playvox
JUNE 22, 2023
Once these metrics or KPIs are in place, over time you will more easily find opportunities to improve upon CX and gain call center and agent efficiencies. Related Article: Call Center Workforce Management Metrics: How To Measure And Improve Performance Here is our comprehensive guide to the essential call center efficiency metrics.
NobelBiz
FEBRUARY 21, 2023
Before they ever pick up the phone, Kevin’s tech data service solution provides an individual with the highest chance of success. And this is essential in conjunction with training and onboarding. That’s where the role of a cloud contact center solution comes in.
NobelBiz
FEBRUARY 15, 2023
Before they ever pick up the phone, Kevin’s tech data service solution provides an individual with the highest chance of success. And this is essential in conjunction with training and onboarding. That’s where the role of a cloud contact center solution comes in.
NobelBiz
OCTOBER 17, 2023
If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech.
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