Workforce Management for Call Centers: What You Need to Know
Playvox
JANUARY 11, 2024
While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers? This is the amount of time an agent works that coincides with the time they are scheduled to work.
Let's personalize your content