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Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5

Cisco - Contact Center

And they’re looking for unique ways to create differentiated experiences for both their employees and customers that will result in better customer experiences, repeat business, and improved performance of their contact center. please read our datasheets: Unified Contact Center Express and Unified Contact Center Enterprise.

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Is Your Contact Center “In the Zone”?

Cisco - Contact Center

The ecosystem we call the contact center often represents the corporate culture – a unique place, where moments of interaction create emotions, attitudes and default patterns that will have a profound impact on our success in creating meaningful and lasting experiences. Is Your Contact Center “in the Zone?”.

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Artificial Intelligence and the Future of Cisco Contact Centers

Cisco - Contact Center

The talk included Collaboration and AI vendors, the details of the strategic partnership with Google Cloud’s Contact Center AI (CCAI), some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impacts, such as improved customer experience and reduced costs.

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Why you need guardrails for your contact center

Cisco - Contact Center

in the all-important Moment of Truth called the contact center interaction. For more information about Cisco Contact Center solutions visit us at Cisco.com. Cisco Introduces Cloud-based Webex Contact Center Portfolio at annual Cisco APJC Contact Centre Symposium. Learn More.

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Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud

Cisco - Contact Center

This uniquely enables our customers to create better agent and customer experiences by taking advantage of technologies like artificial intelligence, machine learning, natural language processing, cloud data analytics, and more while leveraging their on-premises contact center investments. Mindfulness minimizes risk and disruption.

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Artificial Intelligence Translational Services Use Cases in Cisco Contact Centers

Cisco - Contact Center

Cisco has a portfolio of on-premise, hybrid, and cloud contact center solutions.