NobelBiz

JUNE 4, 2024

Christian Montes Executive Vice President Client Operations How to Set Up Your Customer Service Flow Choose a Provider Selecting the right call center provider is crucial. Integrations Ensure the call center solution integrates seamlessly with your CRM, telephony systems, and other essential business tools.

Call Center 52

Call Center Interactive Voice Response Customer Service contact center solutions 52

NobelBiz

FEBRUARY 21, 2023

Here are the developments and services you may choose to invest in this year to manage your client connections effectively: Voice reminders: Instead of keeping callers on hold, offer a callback option. This reduces call volume spikes and substantially increases customer satisfaction!

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

Here are the developments and services you may choose to invest in this year to manage your client connections effectively: Voice reminders: Instead of keeping callers on hold, offer a callback option. This reduces call volume spikes and substantially increases customer satisfaction!

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

SharpenCX

JUNE 16, 2020

Workforce management includes: Forecasting contact volumes Scheduling your staff around high and low volume contacts Managing the day-to-day flux or absenteeism of your staffing Creating a business continuity plan. Workforce engagement management takes your workforce strategies one step further.

Contact Center 67

Contact Center Management Employee engagement call center workforce 67