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The Power of Women-Owned Call Center Partnerships

Outsource Consultants

As Women’s History Month comes to a close, Outsource Consultants wants to celebrate the incredible women leading the call center industry. Studies even show that companies with strong female leadership have higher employee engagement and retention. This upward mobility creates a powerful double benefit.

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Call Center Workforce Management

NobelBiz

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.