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Call Center Statistics You Should Know

Callminer

As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and repeatable to the complex and mission-critical grows ever more ubiquitous. Call Center Workforce Statistics. billion in 2018.

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Customer Service Call Centers

NobelBiz

Benefits of a Call Center for Customer Service Scalability Customer service call centers can easily scale their operations to meet fluctuating demand. Cost-effectiveness Outsourcing customer service to a call center can significantly reduce operational costs.