Callminer

DECEMBER 17, 2019

Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. Call Center Workforce Statistics. Cloud contact centers may be more reliable.

Call Center 207

Call Center outsourcing Contact Center Finance 207

Cisco - Contact Center

JANUARY 8, 2020

Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. Some businesses have near and long-term plans to move to the cloud. According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center within the next 18 months.

Best practices 68

Best practices Contact Center Cloud contact Enterprise 68

NobelBiz

FEBRUARY 22, 2023

For example, if you find that many of your customers contact your support teams through social media, you may change your staffing requirements appropriately. Consequently, your call center workforce becomes more efficient and can swiftly adjust to your customers’ demands. And that’s where NobelBiz Omni+ comes in!

Analytics 52

Analytics Contact Center Call Center call center workforce 52

Cisco - Contact Center

JANUARY 21, 2020

Cisco has a portfolio of on-premise, hybrid, and cloud contact center solutions.

Contact Center 78

Contact Center contact center solutions Cloud contact Call Center 78

Cisco - Contact Center

FEBRUARY 18, 2020

“I need the business agility, flexibility, and speed of new feature delivery that cloud offers while protecting my contact center investments.”. “I I need easy access to cloud-based applications that work seamlessly with my on-premises contact center infrastructure”. Do These Challenges Sound Familiar?

Contact Center 129

Contact Center Enterprise Self service contact center solutions 129

Cisco - Contact Center

NOVEMBER 26, 2019

Formula one driving has a few things in common with a call center. There are important elements to racing that apply to running a contact center. Leading racers have stated “to go fast, you first have to go smooth”.

Contact Center 108

Contact Center contact center solutions Transportation Government 108

Cisco - Contact Center

FEBRUARY 5, 2020

Transforming the Customer and Agent Experience with Artificial Intelligent Contact Center Integration. I recently delivered a session at Cisco LIVE Barcelona end of January that offered a view of the new Cisco architecture underlying the integration of Contact Centers with artificial intelligence (AI).

Contact Center 66

Contact Center contact center solutions Virtual Agent Interactive Voice Response 66