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What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices

Callminer

APRIL 23, 2019

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). These phone calls are often kept for many reasons, including: Protection against liability. To train and evaluate call center staff. To ensure the quality of customer service.

Best practices

Best practices Call Center Banking Contact Center

How Two Healthcare Leaders Improved Both Quality of Care and Bottom Line Growth with Patient Transfer Services

Revation Systems

JUNE 15, 2020

In 2012, Fairview Health Services began searching for a more efficient patient transfer solution. This resulted in long call center wait times and higher abandonment rates. When it failed, transfer agents had to rely on time-consuming manual handoffs. For Fairview, it meant foregoing complex, high-value cases.

Healthcare

Healthcare Abandon rate call center solutions Education

What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices

How Two Healthcare Leaders Improved Both Quality of Care and Bottom Line Growth with Patient Transfer Services

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