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25 Call Center Technology Trends to Watch in 2021

Callminer

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. New Challenges for Call Centers in 2021.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

It ties up lines and makes the whole center fall behind. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. For contact centers to become more efficient, they need to become…”. She also worked for zavvie, a real estate marketing startup.