NobelBiz

JANUARY 16, 2024

According to Forbes “call center metrics are a vital source of truth when it comes to finding answers to important questions such as “Are your customers happy?”, “Are you providing better support and service than your competitors?”, and “Do you have the right people and technology in the right places?”

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Switch your agents tasks on occasion, encourage collaboration, and create team-building exercises. To provide the customer data necessary to fulfill an aggressive mining strategy, for example, it’s vital to have a CRM system in place that captures relevant information across all communication channels.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Callminer

SEPTEMBER 23, 2020

Keep metrics in mind and up to date. But you have to know how to read them, what they mean and how to act on the results in order for the exercise to be worthwhile. You can keep track of disparate channels of communication and feed it all into your CRM for easy referencing.” Automate the busywork of dialing.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

NobelBiz

FEBRUARY 21, 2023

1. Improves the First Contact Resolution (FRC) If you operate a call center, you know the importance of First Contact Resolution (FCR). This is a metric that assesses the efficacy and quality of customer service and has a direct impact on customer satisfaction. What are the advantages of implementing a Callback system?

Best practices 52

Best practices Contact Center Abandon rate Management 52