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Outbound Call Center Tips & Best Practices

Callminer

Download the report, The Insider’s Guide to Outbound Contact Centers , to leant more about the outbound calling marketplace, as well as best practices for outbound contact centers. Challenges Outbound Call Centers Face. Why is it that you’re calling, what prompted the call.”

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees. This way you reduce the stress of setting up an in-house call center team.