OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees. This way you reduce the stress of setting up an in-house call center team.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Dialer 360

DECEMBER 5, 2022

Top call center trends that you expect in 2023. A contact center’s primary concern is finding the person who can assist a customer the most. The crucial term here is “help,” as contact centers are frequently the initial point of contact and can build customer loyalty.

Call Center 26

Call Center Interactive Voice Response Self service Chatbots 26

JustCall

FEBRUARY 13, 2023

Top 10 Alternatives to AirCall – Choose the Best Call Center Software for your Business JustCall CloudTalk Nextiva Twilio 8×8 Freshdesk Talkdesk Five9 RingCentral OpenPhone 1. JustCall Overview JustCall is a VoIP business phone system and contact center software. 5 Capterra– 4.4/5 5 TrustRadius– 9.0/10

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52