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Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

MARCH 13, 2024

What English author John Philips said for technology tools in general could be said for contact center software in particular. If we go by several recent stats and data, contact center software powered by Voice over Internet Protocol ( VoIP ) can reduce communication costs by 50 to 90 percent.

Contact Center 52
Contact Center Customer Support Contact center software outsourcing 52
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25 Call Center Technology Trends to Watch in 2021

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. For instance, cloud VOIP systems, live chat software, video consultation, asynchronous messaging, SMS service lines, and so on. Remote working arrangements will continue to be adopted.

Call Center 376
Call Center Technology Banking Contact Center 376
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