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A Comprehensive Guide to Virtual Call Center and Contact Centers

Hodusoft

Increased Sales Revenue As you already know the virtual contact center requires very less capital investment and operational expenses. Streamlined Communication Virtual call center solutions often come with advanced communication tools like chat, email, and social media integration.

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25 Call Center Technology Trends to Watch in 2021

Callminer

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. New Challenges for Call Centers in 2021.