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How to Migrate from an On-premise Call Center Solution to a Cloud one

3CLogic

Enterprises can increase productivity and streamline activities by enabling agents with basic but embedded CRM telephony capabilities, including Automatic CRM Screen-pops, Click-to-call and Automated Call Logging. What’s the downside to a fully hosted cloud call center solution?

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Why An Integrated Cloud Call Center Solution for Microsoft Dynamics Makes Sense Now More Than Ever

3CLogic

With an impressive enterprise portfolio of solutions ranging from cloud services (Azure), to CRM (Dynamics), to collaboration tools (Teams), and software (Windows and Office 365), Microsoft is proving to be a key partner as organizations evaluate their short and long-term technology investments during the new age of COVID.

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The Ultimate TCPA Compliance Checklist [A Step-by-Step Guide]

ROI CX Solutions

8: Maintain call logs and records For TCPA compliance purposes, it’s essential to maintain detailed call logs and records of all customer communications, including keeping documentation of consents, call logs, and any opt-out requests. Lets clear up a few. Myth 1 : Text messages dont count.

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Why Your Call Center Needs Speech Analytics

3CLogic

As the software automatically flags key call characteristics, it can seamlessly create tasks in the CRM system to notify a supervisor according to pre-determined business rules or workflows. 65% of U.S. consumers find a positive customer service experience to be more influential than advertising.