3CLogic

AUGUST 18, 2020

After dealing with outdated systems that no longer meet current customer expectations and business demands, 62% of today’s customer service centers have plans to move to the cloud within the next 18 months. What’s the downside to a fully hosted cloud call center solution? But that’s a topic for another day.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

3CLogic

MAY 26, 2022

Effective customer experience management empowers your virtual agents to support each customer as an individual. Given the rate at which many companies are investing in the customer experience, those customers will turn to organizations that meet their wants and needs. Ignoring Customer Needs Isn’t An Option.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

JustCall

MARCH 23, 2023

Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. In this article, we look at the ten best IVR solutions. This data benefits companies looking to measure their call center agents’ performance. When to Use JustCall? When to Use Aircall?

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52