Successful Digital Transformation Requires Balancing CX and ROI Objectives
3CLogic
OCTOBER 7, 2020
Case in point, one in three companies began using live chat and interactive voice response (IVR) channels for the first time this year (2020). Luckily, here are two approaches: Apply Voice-based Self-Service. Recent advancements in voice recognition technology have in many ways made voice the new user interface.
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