Remove call center software Remove Morale Remove Outbound sales Remove Sales
article thumbnail

Increasing Productivity with a Blended Call Center Software

Calltools

Your agents’ morale is directly affected by customer satisfaction and their ability to handle any situation a customer may have. Increased revenue You can significantly reduce your call center’s operating costs, thereby increasing revenue, by shifting to a blended model.

article thumbnail

How to Best Prepare for a Call Center Interview

aircall

If you enjoy the human aspect of customer service, the thrill of the chase that comes with sales, or any other specific aspect of the job which highlights a skill of yours, now’s the time to mention it. Increasingly, call centres are moving away from traditional setups and towards more flexible VoIP call center software.