Dialer 360
APRIL 10, 2018
Call center metrics industry standards do require training your agents to keep them updated with the knowledge! Is IVR technology requirement of your call center to work smoothly? Make a call to your service provider and tell him about the problems you are facing. Tips for Updating Technology.
Hodusoft
JULY 16, 2021
The agents in a call center are known as customer service representatives, who handle customer inquiries, provide technical support and address customer service issues. Some call centers provide other services such as billing, reminder or payments due, sales and telemarketing phone calls. Auto dialer .
NobelBiz
APRIL 9, 2024
Some of the key regulations include: TCPA Regulations: The Telephone Consumer Protection Act (TCPA) regulates telemarketing activities and requires adherence to rules regarding consent, caller identification, and the National Do Not Call Registry.
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