aircall

JANUARY 6, 2017

If you enjoy the human aspect of customer service, the thrill of the chase that comes with sales, or any other specific aspect of the job which highlights a skill of yours, now’s the time to mention it. Increasingly, call centres are moving away from traditional setups and towards more flexible VoIP call center software.

Call Center 89

Call Center Morale Outbound sales voip 89

JustCall

APRIL 3, 2023

JustCall JustCall is a powerful cloud-based phone system for remote sales and customer support. It comes with many features, such as auto-dialer, native integration, SMS workflow, VoIP, call tracking, and intelligent analytics, making it one of the best PhoneBurner alternatives.

voip 52

voip Interactive Voice Response CRM Coaching 52

CrazyCall

AUGUST 8, 2019

Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! Outbound and inbound customer services should be constantly measured to be improved. Inbound call center metrics: Inbound Call Volume. First Call Resolution. Occupancy Rate.

Call Center 52

Call Center Metrics Abandon rate Management 52

JustCall

FEBRUARY 13, 2023

These centers can play a significant role in helping companies to improve their bottom line, increase customer satisfaction, and expand their reach. One of the most significant benefits of call centers is their ability to provide fast and efficient customer service. What is a Call Center?

Sales 52

Sales Call Center Interactive Voice Response CRM 52

JustCall

MARCH 21, 2022

However, the actual cost of running a sales call center has become relatively austere over time with the emergence of sales call center software that helps you set up and run your own contact center for your sales team at really frugal costs. What is a Call Center?

Call Center 52

Call Center Sales Interactive Voice Response Contact center software 52