Hodusoft
APRIL 5, 2023
If your budget allows, equip your call center with a fax machine, printer, and other peripheral devices. Now coming to the soul of your call center i.e. your call center software , it pays to invest in quality. To drive the point home, let’s look at the data from the above-mentioned study.
OctopusTech
MARCH 1, 2023
Focus on customer experience Businesses have moved beyond competing on price and product and are now trying to differentiate themselves based on the experiences they provide. Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true.
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aircall
DECEMBER 16, 2016
The recording process is handled by dedicated software, but the analysis and decision-making are more often than not performed by professional data analysts. However, as virtual call center software becomes more accessible and more inclusive , the process is decreasingly restricted to large call centers with dedicated departments.
Talkdesk
SEPTEMBER 27, 2017
In an economy where customers have a lot of product options, a personalized touch can make all the difference. In fact, according to a study done by Accenture in 2016, 75% of consumers are more likely to buy from a retailer that recognizes them by name, recommends options based on past purchases or knows their purchase history.
aircall
DECEMBER 16, 2016
The recording process is handled by dedicated software, but the analysis and decision-making are more often than not performed by professional data analysts. However, as virtual call center software becomes more accessible and more inclusive , the process is decreasingly restricted to large call centers with dedicated departments.
aircall
DECEMBER 16, 2016
The recording process is handled by dedicated software, but the analysis and decision-making are more often than not performed by professional data analysts. However, as virtual call center software becomes more accessible and more inclusive , the process is decreasingly restricted to large call centers with dedicated departments.
Tenfold - Contact Center Blog
JULY 9, 2018
It is a direct reflection of an agent’s and a center’s capacity to solve problems, answer questions, and provide needs the very first time a customer calls. Simply put, it’s getting it right the first time and reducing customer effort. The customer’s happiness equates to the organization’s profitability.
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