SharpenCX

JUNE 28, 2023

This means true customer service success is far deeper than just tracking calls received. Improving your customer service metrics requires a deeper look at which KPIs make sense for your contact center and the strategies you use to achieve them. What Call Center Metrics Should You Measure? What needs to change?

Call Center 67

Call Center Metrics call center software Contact Center 67

Fonolo

JANUARY 31, 2023

Still have questions about call center training? What is Call Center Training? Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Foster empathy with the customer.

Call Center 141

Call Center Contact Center Coaching Gamification 141

TeleDirect

AUGUST 23, 2019

Just some of the customer service demands today include: Round-the-clock feedback. When your customers feel the need to comment or provide feedback – which can be anytime – your 24/7 call center should have the inbound capacity to handle this communication, along with practical outbound solutions in place to effectively manage your brand.

Call Center 83

Call Center Technical Support outsourcing Contact Center 83

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. I used to work as a call center trainer.

Call Center 182

Call Center Management Scripts Coaching 182

SharpenCX

JUNE 29, 2021

Whether it’s dealing with a customer or tackling a difficult technical task in your call center software, customer service agents need to think outside the box. Train agents on the ins and outs of your call center software , your product, and your internal processes.

Customer Service 67

Customer Service Coaching Call Center call center software 67

Fonolo

JUNE 17, 2015

The training you provide to your contact center employees prepares them for what’s to come in the workplace and helps them incrementally improve their skills. What is call center training? Handpicked related content: 5 Creative Ways to Manage Agent Shortages in Your Contact Center. Curate a knowledge base.

Call Center 96

Call Center Gamification Coaching Contact Center 96