call center software Consulting Morale Wait times 
aircall
AUGUST 4, 2021
A recent survey conducted by global consulting firm PwC found that most executives and employees expect the hybrid workforce to become more widespread in the second quarter of 2021. The moral of the story is to check in before you make an assumption about productivity and competency. Focus on Employee Engagement.
aircall
DECEMBER 16, 2016
The recording process is handled by dedicated software, but the analysis and decision-making are more often than not performed by professional data analysts. The analysts can be employees themselves, or a part of an external consulting firm. No one enjoys waiting on hold, and high call abandonment is a symptom of that.
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aircall
DECEMBER 16, 2016
The recording process is handled by dedicated software, but the analysis and decision-making are more often than not performed by professional data analysts. The analysts can be employees themselves, or a part of an external consulting firm. No one enjoys waiting on hold, and high call abandonment is a symptom of that.
aircall
DECEMBER 16, 2016
The recording process is handled by dedicated software, but the analysis and decision-making are more often than not performed by professional data analysts. The analysts can be employees themselves, or a part of an external consulting firm. No one enjoys waiting on hold, and high call abandonment is a symptom of that.
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