NICE inContact

AUGUST 28, 2019

Contact center managers often tell us, “My contact center. needs a customer survey tool so I can know what my customers are saying.” And these managers – like most of us – are conditioned to automatically think only of customer service surveys when they hear phrase “voice of the customer program.”.

Surveys 55

Surveys Coaching Contact Center Quality management 55

NobelBiz

APRIL 5, 2022

Furthermore, empowering contact center personnel to manage the quantity of calls in their personal queue might incentivize them to minimize call times when queues surpass a specific level. Satisfaction surveys are an excellent approach to check that the customer’s request has been addressed.

Contact Center 52

Contact Center Interactive Voice Response First call resolution Call Center 52

JustCall

DECEMBER 12, 2022

This auto-dialer software can do much more than receive and make calls. It offers multi-channel capabilities wherein you can send reminders and updates to your clients, get acknowledgments, and conduct phone surveys as part of an interactive voice-enabled process. Voiptime Cloud. Key Features. to $694.00 Key Features.

Interactive Voice Response 52

Interactive Voice Response call center software Multichannel CRM 52

Cisco - Contact Center

DECEMBER 17, 2020

And throughout the year, the physical world was impacted such that a significant increase in digital interactions and an elevated status for contact centers came to be. We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.

Customer Experience 133

Customer Experience Contact Center APIs Analytics 133

JustCall

APRIL 5, 2023

8×8 Pricing Plans 8×8 Express: $15 per user, per month for a small business phone system with voicemail, an auto-attendant, and unlimited calls to the U.S. You can also leverage its cloud contact center solution, which supports features such as mobility, positive customer experience, collaboration, and flexibility.

voip 52

voip Interactive Voice Response APIs Contact Center 52

SharpenCX

JUNE 9, 2021

A survey conducted by Boston Consulting Group found that despite the challenges of the pandemic, 75% of employees feel they have maintained or even improved their productivity. Remote work can be great, but as a manager, managing remote teams is also a new stressor for many. It’s easy as the manager to get stuck on the details.

Management 67

Management Contact Center Employee engagement Engineering 67