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Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

What English author John Philips said for technology tools in general could be said for contact center software in particular. If we go by several recent stats and data, contact center software powered by Voice over Internet Protocol ( VoIP ) can reduce communication costs by 50 to 90 percent.

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The Importance of Audio Quality in Call Centers

SoliCall

Software Based Solution for Improving Audio Quality in Call Centers. Software solutions are usually quicker to implement and provides ROI much faster than hardware solutions. Several PBX vendors offer their own add-on software solutions to improve audio quality.