article thumbnail

Top 10 Call Center Skills Every Successful Agent Swears by

JustCall

Common customer queries are handled by call center professionals that are trained to carry out the act. The person on the other end might speak a different first language, be slow with technology or in a bad mood. Time Management. There’s only a limited amount of time that you can allocate to one customer.

article thumbnail

International Contact Centre Operations Tips & Best Practices

Callminer

” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script.