Callminer

JANUARY 18, 2021

To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. . Agent Management Tips for International Call Centres.

Best practices 226

Best practices Call Center Contact Center Scripts 226

JustCall

JUNE 2, 2021

Common customer queries are handled by call center professionals that are trained to carry out the act. The person on the other end might speak a different first language, be slow with technology or in a bad mood. Being a successful call center agent is not a job for introverts, unfortunately.

Call Center 52

Call Center call center professionals call center software Scripts 52

JustCall

JANUARY 21, 2022

Managing teams whether big or small has its own challenges. From business calls, sms, data, analytics, and coaching, you need to be able to get an eagle eye view of your sales and support to ensure your customers are not left in the lurch. . With call routing, you can streamline incoming calls intelligently. Voicemail .

Interactive Voice Response 52

Interactive Voice Response CRM Sales Coaching 52