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Deciphering ‘Call Forwarded Unconditionally’

Call Experts

In life and business, communication is vital, which is why today we’re deciphering ‘call forwarded unconditionally’ and what it means for your calls. Whether for personal or professional reasons, we rely heavily on our phones to connect with others.

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Is Your Contact Center AI Biased?

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It’s no news that Artificial Intelligence and Machine Learning are vulnerable to the biases held by the persons that program them 1. Customer Service . Ruining customer experiences and causing attrition as customers’ issues take longer to resolve, ultimately costing you monetarily and in brand reputation.