call center professionals Customer retention Feedback Gamification 
Tenfold - Contact Center Blog
JULY 9, 2018
In addition, the use of gamification also fosters friendly competition as it inspires agents to work harder in delivering quality customer service during the first contact. The Cost Per Contact refers to the expenses related to running a contact center (i.e., A 2016 survey by Call Center Helper shared that 62.7%
JustCall
APRIL 12, 2023
Gamify Real Goals Many virtual contact center platforms include options for gamification. These games are created to facilitate virtual contact center agents to achieve their daily targets. of the call center professionals surveyed agreed that customer satisfaction is the most critical metric they need to track.
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