call center professionals Customer Care Customer Experience Journey mapping 
OctopusTech
SEPTEMBER 9, 2023
Multichannel call centers It is similar to omnichannel call centers as here call center operators also use phone calls, social media, SMS, email, and many more mediums to handle both inbound and outbound customer care support services effectively.
CX Global Media
JULY 11, 2019
David Hadobas shares contact center industry opportunities on leadership and engaging employees in contact centers and common mistakes to avoid. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management.
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