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Customer Service Professional Development – Resources To Help You Learn & Grow

Comm100

The activities in this eBook can be great training materials to improve customer service or morale in your team. In my own personal career, I have used quite a few different resources to stay on top of my job and the demands placed upon me. [Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

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Leadership that Engages in Contact Centers: Top Experts Reveal Secrets

CX Global Media

Fred Shadding Founder of Visionary Call Center Leaders Forum | Trusted Call Center Outsourcing Advisor & Industry Contributor. In this session we will explore methods of leadership communication that will enhance the morale and performance of your center’s workforce.