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Looking for an Inbound Call Center Outsourcing Partner? Keep These Tips in Your Glovebox

Quality Contact Solutions

MAY 4, 2021

Here are seven inbound call center outsourcing tips for finding the right partner to support your business. Why do they call? Is it a sales call, customer service, or a technical support call? Is there a need for multi-language support? What are the common issues?

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outsourcing Call Center Calibration Abandon rate 98
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Calling all Call Centers: Confessions of a Tech Support Agent

Fonolo

APRIL 16, 2019

And like many others, this meant starting out in a call center, answering the phone calls of helpless software users, as a lowly, humble Technical Support Representative (TSR). . Call center agents of all kinds have a difficult task. In my opinion, the power of a call-back is highly underestimated.

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