ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. So what exactly do call centers do?

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aircall

JANUARY 27, 2021

With so many people needing to work remotely, you may be wondering how to start a virtual call center , and if so, how to do it right. Many companies are following the trend by switching their on-site call center to a totally virtual call center. What Is a Virtual Call Center?

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Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Find Out the Rest of the Trends: Contact Center Trends 2021. Historic Call Center & Customer Experience Trends. Perhaps more importantly, managers will look at ‘agent satisfaction’ as a critical differentiator.

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Tenfold - Contact Center Blog

NOVEMBER 30, 2017

These businesses also excel in customer-care and after-sales service. A customer first strategy needs an organization to re-center itself behind this company-wide objective. It can make a real difference in terms of both sales and profits to those who follow this direction.

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aircall

OCTOBER 7, 2016

Firstly, there are different yet complementary roles necessary to the smooth operation of a call center: Call center manager. Oversees the call center as a whole. Is the call center’s backbone, and can be relied upon to keep the machine running. Specialises in outbound calls.

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