Quality Contact Solutions

MARCH 29, 2021

Most everyone has experienced a telemarketing scenario like the following. You have had a long day, you’re tired, you answer the phone, and it’s a telemarketer. In many ways, telemarketing and telemarketers get a bad wrap. What is telemarketing? wasn’t that just a telemarketing call?

Telemarketing 98

Telemarketing Call Center Coaching Sales 98

Quality Contact Solutions

MAY 4, 2021

Is there continual training or is it a one time event? Tina has over 25 years of call center experience with both inbound and outbound B2B and B2C programs. Training – Understand at a high level the training the outsourcer provides. Is it solely product-focused? Does it expand and contract with large ramp-ups?

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

NobelBiz

MAY 22, 2022

Jennifer Brown Jennifer has 35 years in the call center industry, with the last 25 spent in leadership. Responsible for sales training, supervisor to telemarketing, sales & service. She has managed multiple call centers in the US. She started as a rep. This definitely speaks to attributes-based hiring.

call center workforce 52

call center workforce Call Center Management Gamification 52