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HoduCC Gartner Digital Markets May 2021

Hodusoft

JUNE 17, 2021

Companies now view the call centers as an opportunity to provide strategic, experience-oriented customer care. There’s value in human interactions and call centers have a bearing on the financial health of a company. Multimedia contact centers will need a full contact center suite. .

Marketing 98
Marketing Contact Center Telecommunications Call Center 98
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7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

OCTOBER 7, 2020

To overcome the challenges of managing a remote workforce, while maintaining the customer service experience for your customers, you need the right technologies and policies in place to support your teams as they navigate the transition. Leaderboards are great, but nothing can replace 1:1 feedback.

Call Center 52
Call Center Contact Center virtual call center At home agents 52
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