Call center experience Contact Center Events Self service 
Fonolo
MAY 31, 2019
Contact center managers are, at their core, problem-solvers. One of the most challenging problems they often face is dealing with unpredictable spikes in call volume. Sometimes the causes of call spikes are understood, even anticipated. What happens when call volume gets out of control in your contact center?
Fonolo
MARCH 28, 2019
Contact center managers are, at their core, problem-solvers. One of the most challenging problems they often face is dealing with unpredictable spikes in call volume. Sometimes the causes of call spikes are understood, even anticipated. What happens when call volume gets out of control in your contact center?
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SharpenCX
NOVEMBER 17, 2020
They skip the one-off events and gimmicks, like cheap pizza parties , that feel more like “forced fun” (that are literally never fun). And, they give their employees trust and space to make judgment calls that will create a happy, loyal customer. The more happiness you can conjure, the better your call center experience.
NobelBiz
OCTOBER 17, 2023
Power Your Contact Center with Work-From-Home Excellence Work-from-home (WFH) in contact centers enhances employee productivity, offers business flexibility, and maintains continuity during disruptions. According to cxtoday.com , 96% of contact centers admit they face challenges in maintaining compliance.
Fonolo
APRIL 17, 2019
It’s a real-time aggregator of Twitter public outcries from customers being put on hold, and it reveals Air Canada’s less than shiny reputation for customer service at their contact centers. I was on hold with customer service for over an hour just on a regular day for a flight check months ago! On flight no better!
Fonolo
FEBRUARY 7, 2013
How to Eliminate Hold Time in Your Contact Center: What’s the difference between average speed of answer and average wait time? How to Calculate Hold Time in a Call Center. What causes long call center hold times? How to Reduce Hold Time in Your Contact Center.
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