Revation Systems
OCTOBER 2, 2019
Technology is changing many facets of our daily lives. Even if we haven’t heard the buzzword “digital transformation” at some point over the last couple of years, we have certainly felt the impact those advancements in technology have had on how we communicate with others. Advancements in AI are Improving Customer Experience.
Revation Systems
OCTOBER 2, 2019
Technology is changing many facets of our daily lives. Even if we haven’t heard the buzzword “digital transformation” at some point over the last couple of years, we have certainly felt the impact those advancements in technology have had on how we communicate with others. Advancements in AI are Improving Customer Experience.
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ShepHyken
OCTOBER 25, 2019
This week we feature an article by Matthew Smollen who says e nsuring your clients have an amazing call center experience when interacting with your brand is one of the best ways to encourage repeat and referral business. Support your agents with the best technology and industry practices. They will remember you.
VocalCom
JUNE 22, 2020
For a successful and quick transition to a remote work setting, technology is, as always, the answer. Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability.
NobelBiz
MARCH 19, 2024
All enabled by NobelBiz leading contact center technology. Watch video 8 Key Metrics that every call center dashboard should have 1. Average Time to Answer : The time it takes for calls to be answered directly impacts customer satisfaction and service levels.
Global Response
MARCH 1, 2022
Omnichannel contact centers are a great way to help track customer effort, as they provide technology that can streamline all customer communication through centralized channels and programs. How to use CSAT to improve call center experience. Not sure where to begin? But how should you interpret the results?
VocalCom
JUNE 16, 2020
The movement had already started of course, as Millennials and ‘Zs’, the new generation of real digitally-native agents and customers, force the industry to adopt omnichannel work platforms and new digital tools like AI to free workers of the more mundane tasks to add value or offer a personalized experience.
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